Getting Started

Review Quiz

In this module, Getting Started, students will learn about getting started. This module will cover the basics of organization skills, resource management, better communication, and time management. This module will help students to manage their time more effectively, be better organized, improve communication skills, and empower themselves, all key aspects of being a successful and effective administrative assistant.

Getting Organized (I)

Demo 1

In this module, Getting Organized (I), students will learn about getting organized. This module will take a look at making the most of voice mail. Making the most of voice mail uses several key steps including, always being professional, using common courtesies, using notes for important issues, having a prepared greeting, and making your message short. The organization begins at your data entry points such as emails, voice mails, and interoffice mail.

Getting Organized (II)

In this module, Getting Organized (II), students will continue learning about getting organized. Now it's time to organize your environment to be more efficient. This module will give you some great suggestions on how to organize your workspace, your tasks, and the people you work with on projects. Keep frequently used materials on your desk, set up a landing area for new work, create a workflow pattern, and minimum personal effects help make an effective administrative assistant.

Managing Time

In this module, Managing Time, students will learn about managing time. In this module, we will discuss how to be a better time manager with some very simple behavior modification. We are all given the same amount of time each day, use it wisely. The work breakdown structure (WBS) document is the key tool, establish intervals of communication before and during the project, and distribute documents to the project team once they are complete.

Getting It All Done On Time

In this module, Getting It All Done On Time, students will learn about getting it all done on time. Ultimately, it is our job to deliver things on time. Prioritizing your work, staying on track, and accurate goal setting are essential elements to you being able to deliver your project or tasks on time. This module will allow you to explore techniques that increase your effectiveness in meeting your deadlines.

Special Tasks

In this module, Special Tasks, students will learn about special tasks. As an administrative supporter, you will be tasked with organizing special tasks that will require precise organization and execution. This module will give you the basics of handling several special tasks that you may encounter. This module will also cover planning small meetings, including meeting objectives, required supplies, reserve a place or room, and notifying the attendees.

Verbal Communication Skills

In this module, Verbal Communication Skills, students will learn about verbal communication skills. Your job as an administrative supporter will place you in many situations where you are speaking with the leaders and decision-makers of the organization. Having sound verbal communication skills is essential in influencing those around you. This module will also cover how listening and hearing aren't the same.

Non-Verbal Communication Skills

In this module, Non-Verbal Communication Skills, students will learn about non-verbal communication skills. Our body language dictates much of what we are feeling inside. Understanding effective body language is essential for an administrative supporter in the process of building relationships through the organization. Body language comprises the majority of how we communicate and cannot be hidden, so it's important to learn how to use it to your advantage.

Empowering Yourself

In this module, Empowering Yourself, students will learn about empowering yourself. Being an administrative supporter leaves plenty of room for empowering yourself. Often times, you are expected to act independently, make decisions, and resolve issues with little or no guidance. Students will learn the importance of being assertive. Being involved, positive, brief, calm, and direct are important skills for the administrative assistant.

The Team of Two

In this module, The Team of Two, students will learn about the team of two. Working as a team with your manager is essential in keeping the lines of communication open and building rapport. A good and positive relationship with your manager is the foundation and support structure that gives you the ability to function independently. Key aspects when working with your manager are trust, communication, positivity, confidence, confidentiality, and being professional.

Taking Care of Yourself

In this module, Taking Care of Yourself, students will learn about taking care of yourself. As we come to a close on this course, a very important topic is yet to be taught. Many of us spend more hours at work than we do at home with our families. The work environment can be a source of well being or a source of stress and unhealthy living. This module will look at ergonomics, stress management, and dealing with a heavy workload in order to learn how to manage the work-life balance.

Administrative Support - Assessment

Master the fundamentals of administrative support with this free online course to become indispensable in the office.

Administrative Support

This course teaches you the basics of organization, resource and time management and communication. We explain how to manage office resources and time more effectively to improve everyone’s performance. We then show you how to improve your verbal and non-verbal communication skills to influence others and empower yourself. This course offers training that can make you a successful and effective administrative assistant or office manager.

Learning Outcomes

Introduction to Office Procedures

Office Support Systems

Communication in the Workplace

Lesson Summary

In this module, you will discover the skills, processes and equipment organizations use to successfully achieve their goals. We will discuss office support, the responsibilities of the receptionist and effective communication skills. You will learn about different office personnel and their roles in the establishment.

Office Procedures in the Modern Workplace - Assessment

Explore the inner workings of the modern workplace and pick up office administration skills in this free online course.

Office Procedures in the Modern Workplace

As businesses grow and technology evolves, the administration practices used in modern offices change. Highly skilled and motivated office professionals create productive workplaces and are in high demand. This short course covers the basics of office operations and explains how to communicate effectively in the modern workplace to help you reach your full potential. Sign up to polish your CV and take the first step towards white collar success.

Introduction, Types, and Formats of Administrative Procedures: Part 1

Introduction, Types, and Formats of Administrative Procedures: Part 2

Developing the Office Procedure Guide

Binder Assembly and Organisation

Professionalism in Administrative Procedures

Workspace Organisation and Workflow Efficiency

Time Management, Task Execution and Problem Solving

Streamlined Procedures and Coordinated Communication

Collaborative Work Models and Team Collaboration

Records Lifecycle and Compliance

Filing Systems for Information Retrieval

Compliance-Based Policy and Storage Solutions

Interim Assessment 1 - Diploma in Administrative Procedures and Office Support

General Office Scheduling and Meeting Coordination

Travel Planning and Event Management

Delegation and Progress Monitoring

Reception and Visitor Interaction

Client Interaction and External Communication Protocols

Complaint Handling, Escalation Procedures and Service Standards

Administrative Budget and Expense Support

Procurement and Invoice Processing

Inventory Monitoring and Control

Financial Tracking Tools and Document Control

Interim Assessment 2 - Diploma in Administrative Procedures and Office Support

Initiative and Confidentiality in Executive Support

Listening and Executive-Level Communication

Executive Calendar and Document Tools

Workplace Ethics and Personal Conduct: Part 1

Workplace Ethics and Personal Conduct: Part 2

Quality Assurance and Process Auditing

Goal Setting and Self-Assessment

Adapting to Organisational Change

Diploma in Administrative Procedures and Office Support - Assessment

Learn essential skills needed in a Administrative Procedures and/and Office Support roll in this free online course

Diploma in Administrative Procedures and Office Support

Looking to step into a role where every task you do keeps the office running smoothly? This course builds real-world skills in organisation, communication, scheduling, and executive support-giving you the edge to earn an office administrator certification and stand out in any office setting. This course was reviewed and approved by a qualified subject matter expert, Vianca Manuel, a virtual assistant and business administration consultant.